Terms of E-Learning Sales

Information about us

We operate the website www.diabetessafety.org. We are Diabetes Safety Organisation, a company registered in England and Wales under company number 07742604 and with our registered office 13 St Pauls Square, Birmingham, B3 1RB.

To contact us, please see our Contact Us page: https://diabetessafety.org/contact/

Placing an Order

You may place an order with us through this website in relation to the E-learning courses sold on our website. We will send you an email acknowledging your order with an invoice, which will confirm the order details and then another email with details of how to access the purchased E-learning courses. A binding contract will only come into force between us once you have received this acknowledgement email.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

All orders are subject to availability and we reserve the right to reject any order for any reason. If we reject an order (for whatever reason) we will inform you as soon as possible.


All descriptions, specifications, advertising, and overview information displayed on our website in relation to the E-learning courses are issued or published for the sole purpose of giving an approximate idea of the E-learning courses to be provided. They will not form part of the contract between us. The E-learning courses delivered may differ in non-material respects from the information provided on our website.

We may make any change to the specification or design of the E-learning courses which are required to conform to any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.

Price of the E-learning courses

The price(s) of the E-learning courses are displayed on our website at the time you place your order. Unless stated otherwise, all prices stated on our website are exclusive of value added tax (VAT).

All prices are subject to change without prior notice.

Our website contains a large number of E-learning courses and it is always possible that, despite our best efforts, some of the E-learning courses listed on our website may be incorrectly priced. We will not be obliged to supply the E-learning courses at the incorrect price, even if we have accepted your order.

For larger orders we provide top up discounts and administration support if required. Below are the discounts we provide and what is included in our administration service.

Top Up Discount:

Up to 10 Units 11-50 Units 51-100 Units 101-500 Units 500+ Units
£50 each £40 each £30 each £20 each £10 each

Administration Service:

Our administration service is 50p per person. For this we offer:

  • Upload all staff on a CSV file and allocate courses.
  • Send out emails to invite everyone to take the relevant course.
  • Follow up two times if people have not taken the course.
  • Refer anyone who has not taken the course after two follow ups.
  • Monthly reports of completers.


We must receive payment in full for all the E-learning courses you order before your order can be processed unless otherwise stated in a Service Agreement. Payment for the E-learning courses taken online will be taken through our third-party payment provider (as we shall nominate from time to time). Payment will be received by us upon confirmation from such provider that the transaction has been completed.

If you have agreed payment though a Service Agreement and pay yearly or monthly, any late payment could result in termination of the service and outstanding fees will still be payable.

Cancellation and Refunds 

You may cancel any order for E-learning courses (or part thereof) and receive a refund in respect of such at any time before such E-learning courses (or part thereof) are accessed. You will not be able to cancel an order for any part of the E-learning courses once they have been accessed.

If you do not access the E-learning courses during the twelve (12) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such E-learning courses. You will not receive a refund if the order is cancelled as described in this paragraph.

The E-learning courses will be deemed to have been “accessed” when the relevant online course is commenced, or any associated materials are loaded or viewed by someone utilising your account.

Cancellation of a signed Service Agreement will result in agreed contract fees being payable.


Please refer to our Privacy Policy on our website for full details on how your personal information will be handled and processed by us.


Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of the E-learning courses.

We do not exclude or attempt to limit in any way our liability:

  • for personal injury or death resulting from our negligence;
  • for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
  • for fraud or fraudulent misrepresentation.

Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.

We will perform and deliver the E-learning courses with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to the E-learning courses. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the E-learning courses are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.

Events outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event outside our control”.

An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation, server failures, software failures, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

Our Right to Vary These Terms

We may revise these terms from time to time in the following circumstances: 

  • changes in how we accept payment from you;
  • changes in relevant laws and regulatory requirements; or
  • any other changes to our operating or delivery processes.

Every time you order E-learning courses from us, the terms in force at that time will apply to the contract between you and us.


We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason), we shall not be liable even if this means you cannot access the E-learning courses during that period.

If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

These terms and conditions (including in relation to any non-contractual obligations) shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts.

Terms and conditions for promotional codes and Discounted products.

  1. Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer.
  2. Any refunds will take into account the discount applied as part of the offer.
  3. The Diabetes Safety Organisation reserves the right to decline orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
  4. The Diabetes Safety Organisation reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
  5. When you use an offer, you accept our terms and conditions relating to that offer (you are deemed to have accepted them and agree to be bound by them).
  6. Offers are Valid at https://diabetessafety.org/ only and may not be redeemable through our affiliate partners or Resellers.
  7. The Diabetes Safety Organisation reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately.
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